“The two investigators assigned to us, Dawn and Rich, exhibit high levels of knowledge, expertise and professionalism. Equally, they are forging excellent relationships across the Council. In short we are very pleased with the service being provided.”

- Richard Barr, Audit & Risk Manager (March 2021)

“Scott and the team have demonstrated that they provide a very effective counter fraud service, which has generated significant savings for local authorities, in a time when local authorities are facing greater financial pressures. They are a fantastic team to work with, and we look forward to working with them for many years.”

- Simon Rosser, Head of Revenues, Benefits & Fraud (May 2021)—Former Customer

“We wanted to learn from the best when we started our Tenancy Fraud service in 2018 so whilst attending the Tenancy Fraud Forum conference that year we came across Oxford Investigation Services. In partnership we have built up our internal service over the past years to a point where we are making a difference in the fight against tenancy fraud. We work together in a number of ways including:  training; proactive fraud initiatives; supporting our network of counter fraud champions and supporting our counter fraud officer in her case work.  There is so much more we want to achieve so we will continue in partnership with Oxford Investigation Service.”

- Michael Anderson, Regional Services Manager (March 2021)

“In August 2017, we commissioned the Oxford Investigation Service to undertake an empty homes review using their advanced data matching technology. Through the provision of a fully managed service, their efforts delivered additional New Homes Bonus subsidy valued at over £600k over 4 years for Reading Borough Council, representing a significant return on investment. This is the first time we have worked together in this way and the outcomes were far better than had been estimated”

“We’ve liaised frequently with Oxford Investigation Services since 2018 about matters related to data awareness and data quality. Technology4Business was a sponsor at OIS’ virtual 5th Annual Fraud Conference which ran like clockwork and was very educational. I wouldn’t expect anything less from the OIS team and we’re looking forward to meeting people in person (hopefully, COVID permitting) as sponsors at the 2021 conference.”

- Paul Thompson, Director (April 2021)

“In September 2017 we approached Oxford Investigation Service to undertake a review of how the Association approaches Tenancy Fraud, with a focus on subletting. As a result we received a comprehensive report on our Tenancy Fraud processes that we can now use to reassure our residents that the Association is dealing with Tenancy Fraud robustly. The service we received was completed to a very high standard ahead of schedule and under budget. We are very satisfied with the result.”

“Through a successful partnership with Oxford Investigation Service, Homes Plus strengthened its ability to detect and investigate tenancy fraud. Their specialist knowledge, proactive support and engaging fraud awareness training equipped our frontline staff with the tools to identify risk and make informed referrals. This collaborative approach led to five successful property recoveries in the first year, releasing approximately £210,000 worth of housing assets back into effective use and creating vital housing opportunities for families in genuine need. Oxford Investigation Service consistently demonstrated professionalism, expertise and a genuine commitment to achieving positive outcomes”

- Kevin Davies, Head of Housing

“Oxford Investigation Service has been a trusted and highly professional partner in helping Cannock Chase Council tackle tenancy fraud, recover valuable housing resources and support fairer access to homes for those most in need.

Their expertise and responsive support have delivered clear results, including five successful property recoveries and approximately £210,000 in housing assets returned to effective use.”

 - Deborah Walthorne , Head of Housing and Corporate Assets